GIFT CARD CARDHOLDER AGREEMENT
This Card is issued and administered by GIFTIFY S.A. (“we/us”) for Via Outlets Sevilla, S.L.U (‘Distributor’). We are leading providers of gift card solutions. Under these terms, “you” are the purchaser or user of the Card.
1. By using the Card, you agree to be legally bound by these terms and conditions. If you purchased the Card for someone else, the purchaser must give the user a copy of these terms and conditions or inform the ultimate cardholder that the terms and conditions are available for review online. The Card remains our property. You must keep the original receipt or record of purchase of the Card and the Card number, as it may be necessary to provide you with customer service or to assist you with errors or if your Card is lost or stolen.
2. The Card is a prepaid gift card that is activated once it is purchased. It can only be used to purchase goods and services at participating stores at Sevilla Fashion Outlet with which we have commercial agreements that require acceptance of the Card (“Seller”). This list of Sellers is subject to change. The Card cannot be used at ATMs or for online purchases or at the counter of financial institutions, and does not allow cash withdrawals. The Card is not a credit card and is not linked to a bank account.
3. The minimum balance that can be loaded onto your Card is €10 and the maximum balance is €250. In certain situations, we or the Distributor may need to see your identification documentation before issuing you a Card(s) in order to comply with our obligations to identify our customer. There are no fees associated with using the Card unless you are allowed to receive a replacement Card, in which case you will be informed of the Card replacement fee at the time you request it.
4. The Card cannot be used to make purchases that exceed the available balance; in such a case, you must pay the difference by another method if the Merchant agrees.
5. This card is non-reloadable and is valid for twelve (12) months from the date of activation and cannot be used after the expiration date. Upon expiration, any remaining available balance will be forfeited. We will not notify you before this occurs.
6. The Card cannot be used to obtain or redeem cash and cannot be used to make installment payments or regular installment payments or to purchase foreign currency. Authorizations may be declined by some merchants. We are not liable in any way when an authorization for a particular transaction is declined, except when the authorization has been declined due to an act or omission on our part.
7. The Card is like cash and cannot be replaced if misused, lost, stolen, or damaged, and there is no financial compensation plan with respect to the Card. You are responsible for all Card transactions, except where there has been fraud or negligence on the part of our staff or agents. If you notice any errors relating to the Card or if you lose your card, you must notify us immediately at +34 954 99 72 97.
8. If you have a problem with a purchase made with the Card or a dispute with a Merchant, you must deal directly with the Merchant involved.
9. We may restrict or stop the use of the Card if suspicious activity is noticed or we do not receive payment from you for the total amount of the activated balance on the Card.
10. Any refunds on Card transactions are subject to the specific Merchant's policy. If the Card expires or is canceled before you have spent the balance resulting from a refund (whether or not the original transaction that was refunded was made with the Card), then you will not have access to that balance.
11. You are responsible for knowing your available balance. The balance can be checked by scanning the QR code on the back of the card. If in doubt, you can call the customer service number: 📞 +34 954 99 72 97.
We reserve the right to correct the available balance on your Card if we believe that an administrative or accounting error has occurred.
12. The information (which may include your personal information, if you have provided it to us or the Distributor) may be disclosed to third parties about the Card, or transactions made with the Card, when required by law, to operate the Card and process transactions. to prevent financial crime, to provide you with the services you request, and, if necessary, to notify you of any changes to the service. Disclosure will also be made to countries outside the European Economic Area (“EEA”). We will take all reasonable steps to ensure that your data is treated securely and in accordance with our privacy policy and the Data Protection Act 1998 and the General Data Protection Regulation (GDPR). Our privacy policy can be viewed at https://www.giftify.me/privacy-policy and our Distributor's privacy policy can be viewed at: https://www.sevillafashionoutlet.com/en/privacy-policy. 13. We reserve the right to change these terms at any time.
14. The Distributor’s gift card program may be terminated. If your Card cannot be used after termination, you will be entitled to return and redeem your Card for the remaining available balance at the time of redemption.
15. Neither we nor the Distributor shall be liable for unauthorized access to or use of your Card, for any delay or inability to use the Card, or if we have suspended its use in accordance with these terms. Neither we nor the Distributor provide any express or implied warranty regarding the Card or purchases made with it, including (but not limited to) warranties of quality or fitness for a particular purpose, or that the Card will always be accessible or accepted. Nothing in this Agreement limits our or the Distributor’s liability where such limitation or exclusion is not permitted by law.
16. Our company is incorporated in England and Wales under number 05852181, with its registered office and correspondence address at 11 Brindley Place, 4th Floor, Birmingham B1 2LP. These terms are governed by English law, and the English courts shall have exclusive jurisdiction.